1. How long does shipping take?
Orders are typically processed within 1–3 business days. Once your order has been shipped, you'll receive a confirmation email with a tracking number.
Estimated delivery times:
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USA: 3–7 Business Days
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Canada: 5–10 Business Days
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International: 7–15 Business Days
Please note that shipping times may vary during holidays or due to carrier delays.
2. How can I track my order?
Once your order ships, we'll email you a tracking number so you can monitor your package every step of the way.
3. How do I care for my jewelry?
To keep your jewelry looking beautiful:
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Avoid contact with water, perfume, and chemicals.
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Remove jewelry before swimming or exercising.
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Store pieces in a dry jewelry pouch or box.
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Clean gently with a soft polishing cloth.
4. What if my item arrives damaged?
We're sorry! Please contact us within 48 hours of receiving your order and include:
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Your order number
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Clear photos of the item
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Photos of the packaging
We'll resolve the issue as quickly as possible.
5. Can I change or cancel my order?
If your order has not yet been processed, we may be able to update or cancel it. Please contact us immediately after placing your order.
Once an order has been shipped, changes or cancellations are no longer possible.
6. What payment methods do you accept?
We accept secure payments through:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
7. Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways. We never store your credit card information.
8. Do your products come with a warranty?
Yes. If your jewelry has a manufacturing defect, please contact us within 30 days of delivery. Our support team will gladly review your case and provide the appropriate solution.
9. Can I send jewelry as a gift?
Yes! Our jewelry makes the perfect gift. Orders are beautifully packaged and ready for gifting. You may also add a personalized gift message during checkout (if available).
10. How can I contact customer support?
If you have any questions, we're always happy to help.
Email our support team anytime, and we'll respond as quickly as possible during business hours.
Thank you for choosing Guardian Angel Jewelry. We appreciate your trust and look forward to helping you shine.
